La Basam Private Limited – Privacy Policy
Last Updated: April 23, 2025
AGREEMENT TO OUR PRIVACY POLICY
We are La Basam Private Limited (“La Basam,” “Company,” “we,” “us,” or “our”).
We operate the La Basam digital platform, including the mobile application, website, APIs, and any related products or services that refer or link to these Legal Terms (collectively, the “Services”).
You can contact us by email at info@labasam.com or by mail at Nayabasti -8, Tarakeshwor, Kathmandu, Nepal.
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and La Basam, concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by all of these Legal Terms.
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICES.
Supplemental terms, policies, or documents posted on the Services are expressly incorporated by reference. We reserve the right to modify these Legal Terms at any time. Changes will be reflected by updating the “Last Updated” date, and your continued use of the Services constitutes acceptance of the revised Terms.
We recommend that you print a copy of these Legal Terms for your records.
1. OUR SERVICES
The information provided through the Services is intended only for lawful use. Persons accessing the Services from locations where it would be unlawful to do so are responsible for compliance with local laws.
La Basam offers the following Services:
- Ride-sharing and trip booking
- Fare bidding and negotiation
- Female-only “Pink Mode” service
- 24/7 offline booking via call center
- Rewards, incentives, and giveaways
- Planned expansion to food delivery, merchant services, and student
incentive programs
We may modify, suspend, or discontinue any Service at our discretion.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
- Users must be at least 18 years old and have legal capacity.
- Registration requires accurate information.
- Users must maintain account confidentiality and promptly report
unauthorized access. - LaBasam may suspend or terminate accounts with false, fraudulent, or
prohibited activity.
3. DESCRIPTION OF THE PLATFORM
La Basam is a technology intermediary connecting Riders, Drivers, Commuters, and Partners. LaBasam does not own or operate vehicles.
4. USER CONDUCT
Users must not:
- Violate applicable laws
- Harass, threaten, or harm others
- Submit false or misleading information
- Interfere with Platform operations
- Reverse-engineer or exploit the Services
- Abuse fare bidding or engage in fraudulent activity
La Basam may investigate and take corrective action, including account suspension
or termination.
5. PAYMENT TERMS
- Fares are displayed before confirmation; in Fare Bidding, final fares require agreement by all parties.
- Accepted methods: Cash, mobile wallets, and payment cards (where available).
- Service fees and surcharges may apply.
- Cancellation fees may apply
- Users comply with all Nepalese tax and financial regulations.
6. DRIVER AND RIDER RESPONSIBILITIES
Drivers: Must hold valid licenses, maintain safe vehicles, follow traffic laws, treat Riders professionally, and accept trips responsibly.
Riders: Must provide accurate trip info, treat Drivers respectfully, make timely payments, and avoid misconduct.
La Basam may mediate disputes but is not liable for conflicts between Users.
7. REFERRALS AND PROMOTIONS
- Referral rewards may include ride credits, discounts, giveaway entries, and promotional rewards.
- Rewards are non-transferable and may be modified or discontinued.
8. REWARDS AND INCENTIVES
- Riders earn points for completed trips, redeemable for discounts or partner offers.
- Drivers may earn incentives based on trip volume, performance, highdemand activity, and professional conduct.
- Programs may change at LaBasam’s discretion.
9. LA BASAM GIVEAWAY
- Entries earned through trips or eligible activities.
- Monthly draws occur the first week of every month.
- Prizes include cash, vouchers, ride credits, smartphones, and partner offerings.
- Identity verification may be required before awarding prizes.
10. STUDENT INCENTIVE PROGRAM
- Verified student drivers may qualify for Saturday Payout Privilege (100% fare earnings).
- Must complete at least 5 rides daily from Sunday to Friday.
- Program may change without notice.
11. APP PERMISSIONS
- Platform may request GPS, camera, contacts, and storage access.
- Restricting permissions may affect functionality.
12. THIRD-PARTY SERVICES
- Includes mapping, payment gateways, and analytics tools.
- LaBasam is not responsible for third-party terms or performance.
13. INTELLECTUAL PROPERTY RIGHTS
- All content, logos, and software are LaBasam property.
- Users have a limited, revocable, non-transferable license for lawful use only.
- Unauthorized copying, modification, or distribution is prohibited.
14. LIMITATION OF LIABILITY
- La Basam is not liable for direct, indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.
- Platform is provided “as is” and “as available.”
15. DISCLAIMER
- No guarantee of trip availability, continuous service, map/GPS accuracy, user behavior, or driver earnings.
16. DATA PROTECTION AND PRIVACY
- Personal data is processed according to the LaBasam Privacy Policy, forming part of this Agreement.
17. TERMINATION
- La Basam may suspend or terminate access for violation of this Agreement, fraud, illegal activities, or security risks.
- Upon termination, access to the Platform ceases immediately.
18. FORCE MAJEURE
- La Basam is not liable for delays or failures due to events beyond its control, including natural disasters, strikes, government restrictions, or internet
outages.
19. AMENDMENTS
- La Basam may update this Agreement at any time. Continued use constitutes
acceptance of changes.
20. GOVERNING LAW AND JURISDICTION
- Governed by Nepalese law.
- Disputes fall under the exclusive jurisdiction of the courts in Kathmandu,
Nepal.
21. CAMERA AND FACE DATA COLLECTION 📷
Our application may request access to the device camera to capture a selfie image for identity verification purposes. The captured image may contain facial data and is used to confirm that the person using the account matches the profile photo associated with the account.
21.a. Purpose of Face Data Processing
The selfie image is used only for the following purposes:
- User identity verification
- Preventing misuse or fake accounts
- Enabling safety features such as “Pink Mode”
“Pink Mode” is a feature designed to enhance safety for female users. When enabled, the system helps ensure that only female drivers are assigned to pick up the female passenger.
21.b. Face Data Comparison
During verification, the selfie image may be compared with the user’s previously uploaded profile photo to confirm that the same individual is using the account. This process uses face detection technology to confirm similarity.
The application does not use facial recognition for identifying users across different accounts and does not create biometric identification profiles.
21.c. Storage of Face Data 🔐
User profile photos may be stored securely on our servers to maintain the user account. Verification images may be temporarily stored for verification and security purposes.
All stored data is protected using appropriate security measures to prevent unauthorized access.
21.d. Sharing of Face Data
We do not sell, rent, or share facial data with third-party biometric recognition services. Face data is used only within our platform for verification and safety features.
21.e. Data Retention
Profile photos are retained while the user account remains active. Verification selfies are stored only for a limited period required for verification and security monitoring and may be deleted afterward.
21.f. User Control
Users may update or remove their profile photo at any time through their account settings. If a user deletes their account, associated profile images will also be removed from our systems according to our data retention policy.
22. Promotions, Contests, and Giveaways
Our application may run promotional campaigns, contests, or giveaways to reward users and drivers for activity on the platform.
Participation
Participation in giveaways may occur automatically when a ride is successfully completed through the app. Both riders and drivers may become eligible for promotional rewards depending on the campaign rules.
Information Used for Giveaways
To administer promotions or giveaways, the application may use limited information such as:
- User account ID
- Driver account ID
- Ride completion data
- Participation history in promotions
This information is used solely to determine eligibility and distribute rewards.
Winner Selection
Winners may be selected randomly or based on criteria defined in the promotion. The selection process is handled internally by the platform.
Use of Personal Information
Personal information used for giveaway administration will not be sold or shared with third parties for marketing purposes. The information is used only to manage the promotion and provide rewards.
Apple Disclaimer
Promotional giveaways offered in this application are operated by [Your Company Name].
Apple Inc. is not a sponsor of, and is not involved in, any promotions, contests, or giveaways offered through the application.
23. CONTACT INFORMATION
La Basam Private Limited
Nayabasti-8, Tarakeshwor, Kathmandu, Nepal
Email: info@labasam.com
Website: www.labasam.com
Phone: +977 1 497 9800
