Frequently Asked Questions

LaBasam is a Nepal-based ride-sharing platform designed to make transportation
safer, smarter, and more inclusive. Our mission is to empower communities while
delivering dependable, insured rides.

“LaBasam” means “let’s sit down”, symbolizing respect, connection, and shared journeys.

Currently available in Kathmandu Valley with upcoming expansion across Nepal.
You can check Available Cities directly in the app.

1. Open the LaBasam app
2. Set your pickup location
3. Enter destination
4. Choose Bike or Car
5. Confirm and get matched with a Driver

Yes — schedule up to 24 hours in advance using Ride Later

Yes, but long-distance trips depend on Driver acceptance. Fares are displayed upfront.

Fares include:
• Base fare
• Distance
• Time
• Transportation type
• Insurance coverage

Riders propose a fare → Driver accepts or counters → Ride confirmed once both agree.

  • Top up via supported wallets

  • Refunds/adjustments applied automatically

  • Wallet credits used first

  • Non-transferable

  • Yes, for routes like airport transfers and popular intercity points

  • Safety-first features include:

    • Verified Drivers

    • Real-time GPS tracking

    • Emergency SOS

    • Ride sharing links

    • 24/7 support

  • Allows female Riders to choose female Drivers for comfort and security.

  • Install LaBasam Driver App

  • Submit details and documents

  • Verification (up to 24 hours)

  • Start accepting rides

Required Documents:

  • Valid license

  • Vehicle registration / Bluebook

  • Third-party insurance

  • Passport-size photo

Yes, Drivers choose when to go online.

Every completed trip = 1 entry. Winners receive:

  • Cash rewards

  • Ride credits

  • Smartphones

  • Seasonal gifts

Student Drivers completing minimum weekly rides may get:

  • 100% fare payout on Saturdays

  • Bonus trips

  • Zero commission days

Rewards top-performing Drivers monthly based on:

  • Ratings & punctuality

  • Professionalism

  • Trip completion rates

  • Safety practices
    Hero Drivers receive badges, bonuses, and recognition.

Yes, every trip includes:

  • Rider medical coverage

  • Driver coverage

  • Third-party liability

Check wallet balance, retry QR scan, use alternate method

  • LaBasam supports inclusive mobility with:

    • Priority support for elderly users

    • Assistance rides (where available)

    • Inclusive Driver training

    • Plans for wheelchair-friendly vehicles

    • Phone number

    • Ride history

    • Payment records

    • Driver ID verification
      All data is encrypted and securely stored

  • Minimum age to ride alone: 16+